The basics

This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

References in this privacy statement to “Moore” shall mean the Moore Recovery Stoke on Trent network and/or its member firms as applicable in the context of this statement.

Moore respects the privacy of individuals and is committed to protecting your personal data.

We will take all reasonable steps to ensure your personal data is protected against unauthorised access and it will not be sold or disclosed (other than as specified under this notice) to another company or organisation. The only time we may disclose your personal data is when we are legally required to do so or as required by our regulators.

Moore UK

Moore UK is an accountancy and advisory network comprised of independent member firms throughout the United Kingdom. Each member firm is a separate legal entity. For further details of the locations of each member firm please click here. Please also see here for a list of firms and countries in which member firms of the Moore Global network operate.

Some Moore UK member firms may have privacy statements that differ from this one and/or contain additional information. Please review those carefully. In the event of any discrepancy the provisions of those privacy statements shall take precedence over this privacy statement.

Third party links and websites

Moore is not responsible for the privacy policies of third party sites to which links are provided (including sites of other member firms of MSUK). The privacy policies on such sites should be checked before providing them with any personal information.

Purpose of this privacy notice

This privacy notice aims to give you information on how Moore collects and processes your personal data through your use of this website, including any data you may provide through this website (or in events connected to this website and/or Moore’ marketing activities) including when you:

  • search and browse for content;
  • subscribe to publications and reports;
  • register for online services;
  • join a mailing list;
  • participate in bulletin boards, discussion or message forums;
  • submit data for a survey or quiz;
  • register for events and seminars;
  • submit resumes or work history information;
  • contact us for further information;
  • visit our website while logged into a social media platform; or
  • provide us with business cards or other contact information.

Some pages on this website may permit you to send emails or other messages to us.

Emails and messages sent to us will contain your name and email address, as well as any information you may wish to include in the message.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

How we use your personal data

When you provide personal information to us, we may use it for any of the purposes described in this privacy notice or as stated at the point of collection (or as obvious from the context of collection), including:

  • to administer and manage this website, including to confirm and authenticate your identity and prevent unauthorised access;
  • to personalise and enrich your browsing experience by displaying content that is more likely to be relevant and of interest to you;
  • to sort and analyse user data (such as determining how many users from the same organisation have subscribed to or are using this website or Moore services);
  • to determine the company, organisation, institution, or agency that you work for or with which you are otherwise associated;
  • to develop our business and services;
  • to conduct benchmarking and data analysis including, for example, regarding usage of this website and demographics analyses of their users;
  • to conduct quality and risk management reviews;
  • to understand how people use the features and functions of this website in order to improve the user experience;
  • to monitor and enforce compliance with our business terms, including acceptable use policies, and legal and other regulatory obligations to which Moore is subject; and/or any other purposes for which you provided the information to Moore, including any of the purposes given in the ‘Purpose of this privacy notice’ section above.

This website does not collect or compile personally identifying information for sale to any party for consumer marketing purposes.

Lawfulness of processing

We process personal data on the following legal grounds: our legitimate interests in the effective delivery of information and services to you and in the effective and lawful operation of our businesses (provided these do not interfere with your rights);

  • to satisfy any legal and regulatory obligations to which we are subject;
  • to perform our obligations under the contractual terms of any contract you (or an entity you are connected to or affiliated with) may have with Moore, or any website or other terms you agree with Moore.

Generally we do not rely on consent as a legal basis for processing your personal data, other than in elation to sending third party direct marketing communications to individuals via a personal (not business) email or text message. You have the right to withdraw consent to marketing at any time by contacting us at Security of information Moore has implemented and uses technical measures and security policies that are aimed at protecting the personal data it has under its control from:

  • unauthorised access;
  • improper use or disclosure;
  • unauthorised modification;
    unlawful destruction or accidental loss.

All MSUK member firms and their personnel are required to keep personal information confidential and only authorised persons have access to such information.

What we will not collect

This website is not intended for children and we do not knowingly collect data relating to children.

We do not intend to collect sensitive information through our website unless we are legally required to do so. Examples of sensitive information include race or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; physical or mental health; genetic data; biometric data; sexual life or sexual orientation; and criminal records.

We ask that you do not provide sensitive information of this nature when using our websites.

If you choose to provide sensitive information to us for any reason, the act of doing so constitutes your explicit consent, where such consent is necessary and valid under your local law, for us to collect and use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.


Where we are legally required to obtain your explicit consent to provide you with marketing materials, we will only provide you with such marketing materials if you have provided consent for us to do so.

If you opt into any subscriptions, you will receive automated emails when content is updated.

If you select any preferences such as issues, topics, subjects or industries, you may receive email communications related to those self-selected topics.

We may send emails and marketing communications on our own or in conjunction with another organisation with which we have entered into a collaboration arrangement.

Transfers of personal data

Moore Global Network Limited is a global network with independent member firms around the world. Accordingly, your personal data provided to Moore in the UK may be transferred to and stored outside the UK. This includes countries outside the European Economic Area (“EEA”) and countries that do not have laws that provide specific protection for personal information. Where we collect your personal information within the EEA, transfer outside the EEA will be only:

  • to a recipient located in a country which provides an adequate level of protection for your personal information; and/or
  • under an agreement which satisfies European Union (“EU”) requirements for the transfer of
    personal data to data processors or data controllers outside the EEA, such as standard
    contractual clauses approved by the European Commission.

There are Moore Global member firms in the United States (“US”), and we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.

Retention of personal data

We will retain your personal data on our systems only for as long as we need it, given the purposes for which it was collected, or as required to do so by operation of law or regulation.

We keep contact information (such as mailing list information) until a recipient unsubscribes or requests that we delete that information. If you choose to unsubscribe from a mailing list, we may keep certain limited information about you so that we may honour your request.

Rights in relation to your personal data

You may have certain rights under UK or EU law in relation to the personal data held by Moore about you. In particular, you may have a right to:

  • request a copy of the personal data we hold about you;
  • ask that we update the personal information we hold about you, or correct such personal information that you think is incorrect or incomplete;
  • ask that we delete personal information that we hold about you, or restrict the way in which we use such personal data. Please note that we may not always be able to comply with a request for deletion of personal data for legal reasons which will be notified to you, if applicable, at the time of your request;
  • object to our processing of your personal data; and/or
  • withdraw your consent to our processing of your personal data (to the extent such processing is based on consent and consent is the only permissible basis for processing).

If you would like to exercise these rights please contact us by sending an email or by one of the means set out at the end of this privacy notice. We may charge for a request to access details of your information, if permitted by law. If your request is clearly unfounded, repetitive or excessive we may refuse to comply with your request.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex. In this case, we will notify you and keep you updated.

You may also have the right to lodge a complaint with your local data protection regulator.

Inaccuracies and corrections

We would like to keep your personal data accurate and up to date, but we do not assume responsibility for verifying the ongoing accuracy of your personal information. If you become aware of any errors or inaccuracies, or you believe our website has collected excessive information about you, please let us know by contacting us.

If you have questions about the accuracy of identifying information you previously submitted to Moore, or want to have outdated information removed, please contact us. When requested, and provided that it is practical and commercially feasible to comply with the request and there is no legal, regulatory or operational need for us to keep the information, we will delete identifying information from current operational systems.


If you want to unsubscribe from mailing lists or any registrations, you should look for and follow the instructions we have provided within the appropriate area(s) of the communications to you. Alternatively you can contact us at any time to request that such communications cease using the contact us links in this website.

If you choose to unsubscribe from any or all mailings, we may retain information sufficient to identify you so that we can honour your request.

Contact us

Please see our contact us page for details.


First party cookiesOur website uses cookies which are small text files that we store on your browser or the hard drive of your computer if you agree. We use cookies to distinguish you from other users of our website. We also gather information and statistics regarding use of our website. For example, we collect information about page visits and navigation to determine what articles and topics are of greatest interest and if users are able to find content easily. These reports contain aggregated information about users. All this helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Information about the cookies used on our website can be found here. By clicking that you agree to the use of cookies and continuing to browse the site, you are agreeing to our use of these cookies.

Third party cookies

We use site analytics providers to compile statistics about visitors who interact with our website and online content, to gauge the effectiveness of our advertisements and to provide more relevant information to our visitors. These site analytics providers may set cookies in your browser. Information about these third party cookies can be found here.

Site activity information collected by these analytics providers may be combined with personal information we hold about you. For example in order to manage the websites properly we also log information on our operational systems and identify categories of visitors by items such as domains, browser types, and IP addresses. We gather this information so that the website presents the best web experience for our visitors.

Email tracking

We also use online identification technologies to help us measure the efficacy of our  marketing and awareness campaigns and to understand how visitors navigate to the website from advertisements. This cookie tracking technology is used in our email updates to see whether emails are opened, replied to or forwarded and whether links are followed. Cookie and tracking technology is used in the following ways:

  • tracking gif – each email contains a tiny unique graphic that tracks whether the email is opened. The graphic does not contain any personal information;
  • cookie tracking – links within our email updates are unique to the recipient. When a link is clicked on, a session cookie will record the recipient's visit to the destination page. The session cookie will be deleted when the recipient closes their browser or leaves the destination page.

You can unsubscribe from our email updates at any time either by using the link provided at the bottom of the email or by contacting the sender.

Other websites’ cookies

Individual sites you may access from our site may use additional cookies or third-party analytic tools. For more information about the cookies and third-party tools used on the individual sites, please review the cookie information on the individual sites you visit.

Setting cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our site.

You may delete site cookies from your system after you finish browsing the websites if you wish to do so by deleting them from your ‘browser history’ (cache) when you leave the site.

To learn more about cookies and how to manage them visit or

By using our website and accepting this policy, you consent, where such consent is necessary and valid under applicable law, to our use of the cookies listed in the Categorisation of Cookies page and the placement of these cookies on your device for the purposes described.